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		On-Line Training for Conference Staff: Topic: Customer Relationship Management: Know Your Customers Better to Boost Your Bottom Line Dates: 11/30/09 – 12/18/09 Click here for more info and to register. Stuff to check out! Tip of the Week for New Professionals…. You started the year psyched and you may be starting to feel tired, unappreciated and wondering if you made the right choice in entering the world of Residence Life! Consider these tips to help get you back on track and excited about the important work you do… Supervision is not a finite skill. It's a journey. Each circumstance is new and each offers an opportunity to learn. People are all different, and even though a situation is similar to one you've already had, it's a new ballgame. Discipline is an important part of education. Don't be afraid to take a hard line. Administratively, understand and appreciate the importance of doing things right and in a timely fashion. Those who report to you and to whom you report will know they can count on you. Concerning staff relationships, avoid competition with your peers. It's a waste of valuable energy and makes you look small. Get your own personal life and keep it separate from work. For more information and tips, click here. Programming Area: The Ethical Development of College Students By David A. McKelfresh, Director of Residence Life, Colorado State University & Ray Gasser, Assistant Director of Residence Life for Student Development, Indiana State University The RA Coach Service: January to May Subscriptions for just $6.00 per RA Provides on-line training modules, a huge programming resource, on-line forms, monthly planning guides, and more… Click here for more info on this service. Receive info every 2 weeks about new classes and updates to www.reslife.net. Sign up for the e-mail list via the button on the right of the site Join the housing professional list serve... Click here